Frequently Asked Questions

We provide comprehensive home care services including child care, elder care, housekeeping, cooking support, and bedridden patient care. Each service is customized to meet your specific needs and preferences.

Yes, all our caregivers are professionally trained, certified, and undergo thorough background verification. They receive ongoing training to maintain the highest standards of care and stay updated with best practices.

Yes, we offer 24/7 emergency support and round-the-clock care services, especially for elder care and bedridden patient care. Our regular services are typically available from 7 AM to 10 PM with extended hours available upon request.

We conduct comprehensive background checks on all staff, provide identity verification, maintain insurance coverage, and have regular supervisor visits. All caregivers carry ID cards and follow strict safety protocols.

Our pricing varies by service type and duration. Child care starts from ₹800/day, elder care from ₹1,200/day, housekeeping from ₹600/day, cooking from ₹700/day, and specialized patient care from ₹1,800/day. Contact us for detailed pricing.

Yes, we provide free initial consultations to understand your needs and create a personalized care plan. This includes a home visit to assess requirements and discuss service details.

We offer flexible arrangements from single-day services to long-term care contracts. There is no strict minimum commitment, but longer-term arrangements often come with better rates and consistency.

You can book our services by calling us at +91 98765 43210, filling out our online contact form, or visiting our office. We typically respond within 2-4 hours and can arrange services within 24-48 hours.

Yes, we have both male and female caregivers on our team. We understand cultural sensitivities and personal preferences, and we do our best to accommodate specific requests for gender preferences.

Absolutely! Our cooking staff are trained to prepare meals for various dietary requirements including diabetic, cardiac, vegetarian, vegan, and allergy-specific diets. We work with you to create suitable meal plans.

We maintain backup staff and will provide a replacement caregiver to ensure continuity of care. In rare cases where immediate replacement is not possible, we will notify you in advance and make alternative arrangements.

Our bedridden patient care includes basic medical support like wound care, medication administration, and physiotherapy assistance. For complex medical procedures, we coordinate with healthcare providers and can arrange for professional medical visits.

We require 24-hour notice for cancellations of regular services. For emergency situations, we are flexible. Long-term contract cancellations require 7 days notice. Emergency services may have different terms.

Yes, we provide services 365 days a year including weekends and holidays. Holiday service rates may apply for certain services. Emergency support is always available regardless of the day or time.

Your satisfaction is our priority. If you are not satisfied, please contact us immediately. We will address concerns promptly, provide alternative caregivers if needed, or offer service adjustments. Customer feedback is valuable to us.

We have a 24/7 emergency helpline and response system. Our caregivers are trained in basic first aid and emergency procedures. We maintain contact with local emergency services and can coordinate immediate medical assistance when needed.